Products and Orders

Products and Orders

2.1 All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order at our discretion.

2.2 Prices are subject to change but we will always indicate such changes on our website and our social media posts.

3. Payment

3.1 Payments must be made at the time of purchase using our accepted payment methods. 3.2 We use secure payment gateways to process transactions. However, we are not responsible for any unauthorized access to your payment details.

4. Shipping and Delivery

4.1 We strive to process and ship orders promptly. Estimated delivery times may vary depending on your location.

4.2 We are not responsible for delays caused by external factors such as courier issues or customs processing.

4.3 Risk of loss and title for products pass to you upon delivery.

5. Returns and Refunds

5.1 We accept returns within 30 days of purchase, provided the product is unused, unopened, and in its original packaging. To complete your return, we require a receipt or proof of purchase.

5.2 Customers are responsible for return shipping costs unless the product is defective or incorrect.

5.3 Refunds will be processed upon receipt and inspection of the returned product. We reserve the right to refuse refunds for items that do not meet our return criteria.

5.4 For hygiene reasons, certain products may not be eligible for returns. Please check product descriptions for details.

5.5 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5.6 If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

5.7 If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@ixiacourt.co.za

Sale items

5.8 Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

5.9 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@ixiacourt.co.za and send your item to: 15 Kildonan Close Overport Durban KZN.

6. Product Use and Responsibilities

6.1 Our products are made with natural ingredients and are intended for external use only. 6.2 Customers are responsible for reading ingredient lists and conducting a patch test before full application. We are not liable for allergic reactions or skin sensitivities.

6.3 We do not make medical claims about our products. If you have a pre-existing skin condition, consult a healthcare professional before use.

7. Limitation of Liability

7.1 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

7.2 Our total liability for any claim related to our products or website shall not exceed the purchase price of the affected product.

8. Intellectual Property

8.1 All content on our website, including images, text, and trademarks, is our property and may not be used without permission.

9. Governing Law

9.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at info@ixiacourt.co.za